Roles
Customer is the controller and Support Pulse is the processor for support-ticket data.
Support Pulse
Data Processing Addendum (DPA)
Last updated: March 9, 2026
Processing Purpose
Processing is limited to generating support intelligence reports and operating service workflows.
Security Measures
Access controls, account isolation, signed webhooks, and encrypted-at-rest secret storage are used.
Subprocessors
Approved subprocessors are listed on the subprocessors page.
Data Subject Requests
Support Pulse assists with export and deletion requests initiated by the customer.
Deletion
Upon account deletion request, associated account settings and report artifacts are removed from service storage.