Connect ticket sources
Customers connect Zendesk or Freshdesk with isolated workspace credentials.
Support leadership intelligence
Turn support tickets into weekly leadership intelligence.
Support Pulse connects to Zendesk or Freshdesk, analyzes recent tickets with AI, and delivers a clean weekly report with customer pain points, issue spikes, support-health signals, documentation gaps, and probable bug signals.
Works with Zendesk and Freshdesk API connections. Raw ticket content is processed transiently and not retained.
What Support Pulse does
Every screen and report is designed to answer what changed, what matters, and what action should happen next.
Detect pain points
AI clusters recurring support themes into ranked customer pain points.
Identify spikes
Current-period ticket clusters are compared against the previous period.
Find doc gaps
Repeated questions become practical documentation opportunities.
Flag probable bugs
Bug signals are labeled with confidence and aggregate evidence, not certainty.
Monitor support health
Anonymized account-level support friction is scored without retaining customer identifiers.
Deliver reports
Weekly markdown reports can run on demand or be emailed automatically on each workspace's schedule.
Connect support data. Surface what matters.
Setup stays simple because Support Pulse works as an intelligence layer on top of tools support teams already use.
Connect
Add Zendesk or Freshdesk API credentials inside an isolated workspace.
Analyze
AI reviews recent tickets transiently and groups them into clear themes.
Prioritize
Support Pulse separates spikes, support-health risk, doc opportunities, and probable bug signals.
Deliver
Generate on demand or automatically email a weekly report with recommended actions on the workspace's schedule.
A weekly report leadership can actually read.
Clear enough for an executive review, specific enough for support and product teams to act on.
Weekly Customer Pain Report
Executive summary
Ticket volume increased 18% week over week. The largest movement came from CSV exports on large reports.
Customer support health
12 anonymized customer groups were analyzed. Two moved into the at-risk band due to unresolved urgent tickets and SLA breaches.
Top customer pain points
1. SSO login failures - 38 tickets
2. CSV export errors - 27 tickets
3. Permission confusion - 22 tickets
Issue spike
CSV exports failing for large reports moved from 4 tickets to 21 tickets. Possible regression.
Documentation opportunities
SSO setup instructions, CSV export format requirements, and permission role explanations could reduce repetitive tickets.
Probable bug signals
CSV export failures: Confidence high. Supporting evidence is summarized from repeated reports, with no raw customer snippets retained.
Simple pricing for support teams.
Choose a plan based on ticket volume and operating scale.
Starter
$149/month
Up to 2k tickets. One workspace. Three seats.
Start StarterGrowth
$299/month
Up to 10k tickets. Three workspaces. Ten seats.
Start GrowthScale
$499/month
Unlimited tickets, seats, and workspaces.
Start ScaleDo you retain customer tickets?
No. Ticket content is processed during analysis and not retained as raw tickets, uploads, prompt payloads, or saved report files.
Does this replace the help desk?
No. Support Pulse sits above the help desk and turns weekly ticket patterns into leadership intelligence.
How are bugs labeled?
Support Pulse flags probable bug signals with confidence and evidence. It does not claim they are confirmed bugs.
Do I need an AI account or API key?
No. Intelligent analysis is built in and works automatically after you connect your support source.
Start turning support tickets into leadership insight.
Connect your help desk, generate your first report, and see what customers are really struggling with this week.